Frequently Asked Quesions
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Shipping
We ship USPS $11.99 Flat Rate Shipping on all orders except if you are a Paper Perks Hold & Ship member.
All orders ship within 5-7 business days.
Do you offer Coupon Codes?
Yes, we do offer coupon codes. Codes will vary, and are sometime attached to your customer email address.
Codes are typically limited to one per person with the exception of the Paper Perks Hold & Ship Subscription.
Special Offers, sales, and promotions
How will I know about special offers?
Special offers are available for a limited time and are announced on our website and social media. Check back frequently so you never miss a deal!
Are special offers available in store?
All special offers, sales, and promotions are valid for online purchases at craftsonthemove.com only.
How is the discount applied?
Discounts are applied at checkout — sometimes automatically, and sometimes with a coupon code. The offer announcement will always specify which applies.
What is the discount based on?
All special offer pricing is calculated off the MSRP (original retail price).
Can I combine a special offer with other discounts or coupons?
No. Special offers, sales, and promotions cannot be combined with any other discount, coupon, or promotion. No stacking.
Do special offers apply to all items?
Discounts apply to in-stock items only. All offers are valid while supplies last. No rain checks.
Can I return or exchange items purchased during a special offer?
All special offer, sale, and promotion purchases are final sale. No refunds or exchanges.
Can I apply a special offer to a previous purchase?
No. Special offers apply to new purchases only and cannot be applied retroactively, and no price adjustments will be made on previous orders.
Can Crafts on the Move modify or end a promotion early?
Yes. Crafts on the Move reserves the right to modify, cancel, or end any promotion at any time without prior notice.
What if there is a pricing error on the website?
In the event of a pricing error or omission, Crafts on the Move reserves the right to cancel or correct the order. We are not responsible for typographical errors.
On-line prices vs. in store
Prices on-line and in store may vary.
#Scoutapproved - What is it?
We have started to identify cards that we create either in craft alongs, workshops, or kits as #scoutapproved.
The designator means that the dies used to create the featured card can be created using Spellbinders Platinum Scout Die Cutting & Embossing Machine - 3.5" Platform.
This small but mighty machine is the perfect solution for beginners, travelers, or people who have limited space to craft. It is also the perfect machine at under $80 to start your NEW and JOYOUS journey into die cutting and paper piecing.
Pre-orders
All pre-orders will require a deposit which will be based on the item. The pre-order will secure your item before general release. Total price of the items along with your non-refundable deposit will be applied toward the final balance.
This deposit guarantees your item for incoming inventory. Due to the nature of preorders and limited quantities, all deposits are non-refundable and not eligible for store credit. By placing this reservation, you are committing to complete the purchase when the item becomes available.
Estimated ship window will be posted in the product description.
Shipping is not included in the purchase price and will be added to your final invoice.
You will be invoiced for the remaining balance and shipping prior to shipment. Final payment must be completed within 5 business days of notification or your reservation may be released and deposit forfeited.
Orders containing pre-order items will ship once all items are available. Preorder reservations are not eligible for discounts or store credit. Preorders are non-transferable and can't be cancelled once they are placed. In the event of supplier delays, updated shipping timelines will be communicated.
Paper Perks Member - FAQ
Is the program still accepting new members?
No. Paper Perks is no longer available as an active subscription. We are closing the program as we transition to weight-based shipping this summer.
Will my existing orders still be fulfilled?
Yes. Every order you have placed will reach you. No orders are ever abandoned.
How does my final shipment work?
All orders placed and paid for by the 24th of the month are included in that month's shipment. Your shipping invoice is emailed on the 25th. Your box ships as soon as your shipping invoice is paid.
What is the $8.99 charge?
The $8.99 is a monthly service fee for the hold and ship program. It renews on the same date each month based on your original purchase date and remains active through the end of your current billing period.
Can I still use my discount code?
Your 10% member discount and shipping code remain active through the end of your current billing period.
What happens when my subscription ends?
Your membership benefits remain active through your final day. Any orders placed during that period will be invoiced for shipping and mailed out at the close of your membership.
Can I make changes to my box after it has been invoiced?
No. Once a box has been invoiced for shipping it cannot be altered.
Have questions?
Reach out directly — I am always happy to help. 🎀
Where are you located?
Our store is located at 212 Suite 2, Aquebogue, NY. Please call ahead for store hours. We work primarily as studio hours.
Are virtual workshops recorded?
Some workshops are recorded and are typically available for replay for 30 days after the event.
Please see individual workshops for details.
What is the basic tool list?
The basic tool list names the most commonly used tools and supplies for paper Crafting. Download our list here
How do I get Spellbinders Checklists?
To receive our exclusive Spellbinders checklist, you must be an email subscriber.