Frequently Asked Quesions
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Shipping
We ship USPS Ground Advantage. Shipping cost is calculated by weight and box size, which varies based on the products in your cart.
Orders ship within 5 to 7 business days of purchase. This is processing time only. Once your order ships, USPS transit time is additional and depends on your location.
We currently ship within the United States only.
If your order includes both in-stock items and a preorder item, your in-stock items will ship right away. The preorder item will ship separately once it arrives, and will include its own separate shipping charge.
You will receive a tracking number by email as soon as your order ships.
Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address entered by the customer.
If your package is lost or arrives damaged, contact us at info@craftsonthemove.com, and we will help you file a claim with USPS.
Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing the next business day.
Pre-orders
Preorder items are charged at full price at the time of purchase. Shipping is calculated at checkout based on the actual weight and box size of your order.
Orders placed before this update was made were charged a flat shipping rate. For those orders, once your preorder ships, we will refund the difference between the flat rate you were charged and the actual calculated shipping cost.
Preorder items ship separately from any in-stock items in the same order, and will have their own tracking number.
Preorder reservations are not eligible for discounts or store credit.
Preorders are non-cancellable. If you change your mind after placing a preorder, we are unable to issue a refund. If we are unable to fulfill your preorder due to a supplier or manufacturer issue, you will receive a full refund.
Preorder ship windows are estimates based on information from the manufacturer. In the event of supplier delays, updated shipping timelines will be communicated.
What is the in store seasonal Pumpkin Patch
Spend $60 in store on Saturdays between 9/12/26 and 10/17/26 and pick a pumpkin from our pumpkin patch.
Purchases exclude Membership payments, outstanding invoices, special orders, BetterPress Society, and layaway items even if paid same day.
Purchase of $60 is before tax and after all discounts.
Event may end sooner based on prize availability.
What's the difference between a special order and a preorder?
A special order is a one-off item ordered specifically for you that I don't normally carry in stock. These are handled individually, invoice on arrival, deposit will vary by order.
A preorder is for bulk or event-based items ordered in advance based on customer sign-ups (for example, Card Making Frenzy kits, The Weekender, etc.). Because I'm purchasing inventory based on how many people commit ahead of time, preorders may require a deposit or full payment at the time of registration.
Do I need to pay a deposit when I place my special order?
Deposit requirements will vary by order, depending on the item, cost, and quantity.
For preorder or bulk-commitment items (for example, Card Making Frenzy kits The Weekender, etc.), a deposit or full payment at the time of registration may be required, since these are ordered in advance based on customer sign-ups.
How does payment work for a special order?
If a deposit or payment in full was not collected at the time of ordering, once your item arrives and is checked in, I'll send you an invoice. Payment is due within 96 hours of receiving that invoice, either online or in-store, whichever is easiest for you.
If payment isn't received within that window, the item will be restocked and the hold released. This keeps things fair for everyone waiting on special orders, and helps me manage inventory accurately.
Does my Card Maker's Corner discount apply to special orders?
No, the CMC member discount does not apply to special orders.
Can I return or exchange a special order?
No, special orders are final sale and cannot be returned or exchanged, since they're ordered specifically for you, regardless if we carry the product.
What happens if my special order item becomes unavailable?
If an item I've ordered for you becomes unavailable, I'll email you to let you know. If a deposit or payment in full was already made, you'll be refunded via your original form of payment.
What if I can't make it in to pick up my special order?
You're always welcome to send someone else in to pay and pick up on your behalf. Just let me know ahead of time so I can have everything ready for them.
Do you offer Coupon Codes?
Yes, we do offer coupon codes. Codes will vary, and are sometime attached to your customer email address.
Codes are typically limited to one per person with the exception of the Paper Perks Hold & Ship Subscription.
Special Offers, sales, and promotions
How will I know about special offers?
Special offers are available for a limited time and are announced on our website and social media. Check back frequently so you never miss a deal!
Are special offers available in store?
All special offers, sales, and promotions are valid for online purchases at craftsonthemove.com only.
How is the discount applied?
Discounts are applied at checkout — sometimes automatically, and sometimes with a coupon code. The offer announcement will always specify which applies.
What is the discount based on?
All special offer pricing is calculated off the MSRP (original retail price).
Can I combine a special offer with other discounts or coupons?
No. Special offers, sales, and promotions cannot be combined with any other discount, coupon, or promotion. No stacking.
Do special offers apply to all items?
Discounts apply to in-stock items only. All offers are valid while supplies last. No rain checks.
Can I return or exchange items purchased during a special offer?
All special offer, sale, and promotion purchases are final sale. No refunds or exchanges.
Can I apply a special offer to a previous purchase?
No. Special offers apply to new purchases only and cannot be applied retroactively, and no price adjustments will be made on previous orders.
Can Crafts on the Move modify or end a promotion early?
Yes. Crafts on the Move reserves the right to modify, cancel, or end any promotion at any time without prior notice.
What if there is a pricing error on the website?
In the event of a pricing error or omission, Crafts on the Move reserves the right to cancel or correct the order. We are not responsible for typographical errors.
On-line prices vs. in store
Prices on-line and in store may vary.
#Scoutapproved - What is it?
We have started to identify cards that we create either in craft alongs, workshops, or kits as #scoutapproved.
The designator means that the dies used to create the featured card can be created using Spellbinders Platinum Scout Die Cutting & Embossing Machine - 3.5" Platform.
This small but mighty machine is the perfect solution for beginners, travelers, or people who have limited space to craft. It is also the perfect machine at under $80 to start your NEW and JOYOUS journey into die cutting and paper piecing.
How does the loyalty rewards program work?
You earn 1 point for every dollar spent on qualifying orders. Points accumulate automatically on your customer account.
New customers also receive a 15 point bonus with their first purchase, just for joining the program and subscribing to our email list.
Rewards membership requires a customer account and an active email subscription. If you unsubscribe from our emails, your point balance resets to the 15 point signup bonus. Your account stays active, so you can resume earning points anytime.
Once you reach a point threshold, you can redeem for a dollar amount off your next order. Rewards are:
- 500 points = $5 off
- 1,500 points = $15 off
- 2,500 points = $25 off
The discount is calculated before tax and shipping, with some restrictions or category exclusions. The full reward amount must be applied to a single order and cannot be split or carried over to a future purchase. Rewards must be redeemed and applied at checkout in the same session.
At this time, points do not expire.
Paper Perks Member - FAQ
Is the program still accepting new members?
No. Paper Perks is no longer available as an active subscription. We are closing the program as we transition to weight-based shipping this summer.
Will my existing orders still be fulfilled?
Yes. Every order you have placed will reach you. No orders are ever abandoned.
How does my final shipment work?
All orders placed and paid for by the 24th of the month are included in that month's shipment. Your shipping invoice is emailed on the 25th. Your box ships as soon as your shipping invoice is paid.
What is the $8.99 charge?
The $8.99 is a monthly service fee for the hold and ship program. It renews on the same date each month based on your original purchase date and remains active through the end of your current billing period.
Can I still use my discount code?
Your 10% member discount and shipping code remain active through the end of your current billing period.
What happens when my subscription ends?
Your membership benefits remain active through your final day. Any orders placed during that period will be invoiced for shipping and mailed out at the close of your membership.
Can I make changes to my box after it has been invoiced?
No. Once a box has been invoiced for shipping it cannot be altered.
Have questions?
Reach out directly — I am always happy to help. 🎀
Where are you located?
Our store is located at 212 Suite 2, Aquebogue, NY. Please call ahead for store hours. We work primarily as studio hours.
Are virtual workshops recorded?
Some workshops are recorded and are typically available for replay for 30 days after the event.
Please see individual workshops for details.
What is the basic tool list?
The basic tool list names the most commonly used tools and supplies for paper Crafting. Download our list here
How do I get Spellbinders Checklists?
To receive our exclusive Spellbinders checklist, you must be an email subscriber.
What counts toward the free in store make and take?
A walk-in purchase of $35.00 or more in regular priced items, before tax, made in store that Saturday. Membership payments, Betterpress Society, special orders, layaway, and outstanding invoices do not count toward the total, even if paid the same day. If you would like a make and take kit without a qualifying purchase, they are available for $5.00 in store. Make and takes are while supplies last. You must bring your own adhesive.